PHOENIX ESCALATION PROCESS

Flow chart of the Phoenix Escalation Process

If your pay has been affected by Phoenix, follow these steps:

  1. INFORM YOUR SECTION 34 MANAGER
  2. CONTACT YOUR DEPARTMENTAL OR AGENCY COMPENSATION OFFICER (HR)
  3. IF STEPS 1 OR 2 ARE NOT SUCCESFUL: Call The Client Contact Centre:  1-855-686-4729, Mon-Fri, 7am to 7pm EST.
  4. IF NONE OF THE ABOVE HELPS, EMAIL US (USJEPhoenix_PhenixSESJ@psac-afpc.com):
    • Your name
    • Your email
    • Your department
    • Bullet form summary of your pay issues (including date, attempts to resolve and with who)